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To the Moon and Back Necklace
Thank you for selecting BY NECOLE as a source for your Fashion Jewelry and Accessories needs. We put in every effort to service you to the best of our ability in order to provide you with a flawless experience.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Our goal is to resolve your order problems in an efficient and economical manner, with minimal hassle on your end.
please contact us by email firstname.lastname@example.org
Please do NOT mail back returns if you have not received a RMA number. This is very important! We will refuse any packages that do not have the proper RMA number written on the outside of the returning package.
If your order contains any incorrect, damaged, or defective items, please contact us right away.
Packages / Returns should be mailed to:
14900 Magnolia Blvd. #56804
Sherman Oaks, CA 91413
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Final-Sale/Final Sale/Special Order
All the fashion jewelry items and accessories in our “On Sale” category have been drastically reduced in price, therefore, they are not eligible for a return or exchange. Please be aware when purchasing that this is literally a final sale, and if you send back the jewelry for a return or exchange we must simply send the original purchase back to you. If your jewelry arrives damaged, you must contact us in writing (send an email with your order number to email@example.com) within 5 days of receipt to see what options are available for you.